T Carter Music is happy to answer any or all questions that pertain to this website or the music that is on this website. Please view the FAQ section below for answers to common questions. If you do not see an answer to your particular question, feel free to send your question to T Carter Music via the contact form. We will try to answer your question personally and as quickly as possible. Thank you for visiting T Carter Music.
Need help transferring your downloaded mp3 from your computer to your iPod, iPhone, or iPad? Apple has a great article HERE on how to do so.
Are T Carter Music songs on iTunes or sold in stores?
No, we do not use iTunes or any other outside distributer to handle our download or physical products. Our unique wedding songs are only sold in download bundles or full cd downloads from our website and our CDs can only be purchased from our website. T Carter Music is exclusive...we do not broadcast our media to multiple outlets becuase we want to ensure that what you are buying for your special day is not overused, overplayed, or overexposed. We do not receive or seek radio play. We do not have a large advertising budget. We are a niche music provider supplying wonderful music to those who are looking for something a little different. Our prices are a little more, but it's your wedding...Don't you deserve the best on your special day? We sure think you do!
I'm having trouble with my download purchase, can you help?
Download links are provided in your confirmation email and in the "My Downloadable Products" section of the account you created with us. If you did not receive a confirmation email, please check your spam filter. If you need the confirmation email re-sent, please let us know. We store copies of all confirmation emails and are happy to re-send. If you have other download issues, the quickest way to get help with your download purchase is to send us a request on our contact form. Please describle the problem in as much detail as possible so that we can diagnose the problem as quickly as possible. Download products may not work properly on smaller or mobile devices since some of the Mp3 bundles are delivered in zip folders and the Sheet Music is delivered in a PDF format. We encourage downloading to a desktop or laptop computer and then transferring the files to iTunes, Windows Media Player, or your preferred PDF viewer. Note: Currently Apple does not alow direct downloads to iPhones or iPads. The downloads will play but will only stream from those devices. You will need to download to a larger device and then sync to have it on the smaller device.
What is your return policy?
All sales are final upon purchase. T Carter Music is happy to replace any damaged goood at no cost to the buyer within 30 days of the purcahse date. Please contact us for any exchanges necessary. Refunds cannot be given for ANY digital download product.
The answer to my question is not listed here in the FAQ. What should I do?
Please use our contact form and describe your issue in detail. We will get back with you very quickly.